Knowledge Base

Write help articles, arrange them in categories, and see which ones help and what readers search for.

  1. Organize articles in categoriesGroup articles in categories and sections, and put them in the order readers see.
  2. Put the help widget in your productShow a search box and your popular articles inside your own app or website, each article opening on your help center.
  3. Restore an earlier version of an articleSee every change to an article's text, compare two versions and bring an earlier one back.
  4. See what readers searched forFind the questions your help center does not answer yet, from the searches that found nothing.
  5. See which articles readers found helpfulRead the answers to "Was this helpful?" and find the articles to improve first.
  6. Translate an articleOffer your help center in more languages and give each article its words in them.
  7. Write and publish an articleWrite an article, put it in a category and publish it now or at a time you choose.